JaeBee wants you to be happy with your purchase so we will accept returns for up to 30 days from shipping. You may return your purchase for a refund or exchange of an item.
For returns: In order for you to receive a refund, the jewelry must be in its original condition, it must not show any damage, wear or alterations. Please include your invoice with your return, we do not reimburse for shipping.
For exchanges: In order for you to exchange your jewelry piece, it must be in its original condition, must not show any damage, wear or alterations. Please include your invoice with your return. We do not hold credit cards so if you would like a different size you would need to repurchase the item you want. We do not reimburse for shipping costs. Please make sure your name, address and telephone number is on the return invoice with the reason for the return. If we have any questions, we will call you.
Place all the original packaging in the return box, including gift box, and free gift if you received one with a copy of the invoice. We suggest adding tracking to track your delivery.
324 Canyon Road
Winchester, VA 22602
Please expect 7 business days to be processed. JaeBee is not responsible for any loss, damage or return shipments.
If credit is requested, credit will be issued to the credit card used for purchase. Depending on your bank, the refund could take up to 5 business days to show on your credit card statement.
If your purchase entitled you to free shipping based on the total of your order, and your return drops the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.
If your purchase entitled you to a free gift based on the total of your order, and your return drops the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
We do not reimburse for shipping costs.
For return packages due to an incorrect address, we will bill the customer $4.95 to reship the package to them.
Coupons - Not valid on previously placed orders.
BOGO - Buy one get one - The free or discounted 2nd item will be of lesser of the two items purchased. ff you chose to return one pair of earrings you will be charged full price for the pair you wish to keep or you can return both pairs.
Beaded necklaces’ sizes are as stated. Due to bead sizes, some items may not be exact in size but within a 1/2” at most.
JaeBee ships from their warehouse in Virginia. Depending on where the item is to be shipped, shipping takes 2 - 7 business days, excluding holidays. We usually ship within 24 hours unless a shipment is delayed but in transit to our warehouse. If there are any delays, we will notify you.
Up to $50.00 = $4.95
$50.01 and over = Free